Politique de remboursement

REFUND & RETURN POLICY

At FromPoland.eu, we take pride in the quality of our furniture. Please review our policy regarding returns, damages, and custom orders.

1. Custom-Made & Personalized Kitchens

According to European Union law, the right to withdraw from a contract and return goods within 14 days does not apply to goods made to the consumer's specifications or clearly personalized.

  • All Made-to-Order / Custom-sized kitchens are non-returnable and non-refundable once production has started or delivery has been made, unless they arrive damaged or defective.

2. Standard Kitchen Collections (Flat-Pack)

For our standard, non-customized furniture sets, you have a 14-day cooling-off period under EU law.

  • To be eligible for a return, the item must be in the same condition that you received it: unassembled (not put together), in its original packaging, and unused.

  • Important: Once a cabinet has been assembled or even partially screwed together, it is no longer in its original condition and cannot be returned.

3. Damages and Issues (Quality Guarantee)

Please inspect your order immediately upon delivery (Curbside).

  • If any element is defective, damaged during transport, or if you receive the wrong item, contact us immediately at office@frompoland.eu.

  • We do not accept returns of entire kitchen sets due to minor damage of single elements. Instead, we will replace the damaged parts or panels as quickly as possible at our expense.

  • Please provide photos of the damage and the original packaging to facilitate the claim.

4. Returns Process (Standard Items Only)

To start a return for a standard item, contact us at office@frompoland.eu.

  • Returns must be sent to our warehouse in Poland: Black Red White SA Krzeszowska 63, 23-400 Biłgoraj, Poland.

  • Return Shipping Costs: The customer is responsible for the cost and arrangement of return shipping for large furniture items. Items sent back without prior authorization will not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days.